Return and Refund Policy

Blue Lane Spa Return and Refund Policy

At Blue Lane Spa, we are committed to providing our customers with high-quality products and services. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

  1. Eligibility:

    • Items must be returned within 15 days of purchase.
    • The product must be unused, in its original packaging, and in the same condition as received.
    • Proof of purchase is required.

  2. Non-Returnable Items:

    • Gift cards
    • Personal care items that have been opened or used
    • Sale items (unless defective or damaged)

  3. Return Process:

    • Contact our customer support team at support@bluelanespa.com to initiate a return.
    • Pack the item securely and include the original receipt.
    • Ship the item to the address provided by our support team.

Refunds

  1. Refund Approval:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed to your original payment method within 7-10 business days.

  2. Partial Refunds:

    • Items not in their original condition, damaged, or missing parts for reasons not due to our error may be eligible for partial refunds.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us at support@bluelanespa.com.

Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Shipping costs are non-refundable.

Late or Missing Refunds

If you haven’t received a refund after 10 business days, please:

  1. Check your bank account.
  2. Contact your credit card company; it may take some time for your refund to be officially posted.
  3. Contact your bank for further information.

If you’ve done all of this and still have not received your refund, reach out to us at support@bluelanespa.com.

Contact Us

For any questions related to returns and refunds, feel free to reach out to our customer service team at support@bluelanespa.com or call us at (123) 456-7890.